RETURNS AND EXCHANGES
We hope that you will be delighted with your EK jewellery but if for any reason you want to return an item, whether for an exchange or refund you have 14 days to do so.
To arrange a return please contact info@emilykidson.com quoting your name, order number, address and reason for return. Please do not send the item back to us until we have confirmed it is ok to do so - we are not always at the studio to receive parcels every day.
The jewellery will be your responsibility until it is received back at our studio, so we recommend that you use a postal or courier service, which will insure the goods while they are in transit such as Royal Mail Special Delivery (if you are in the UK). Return postage costs are your responsibility.
If you are not based in the UK and would like to return an item, please note that a customs declaration form will be required on shipping. The goods will need to be correctly detailed as ‘RETURNED BRITISH GOODS’ in order to ensure that no additional customs fees are incurred on re-import to the UK. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
Goods must be returned unworn and in their original condition and packaging to: Emily Kidson, Studio 307, Cockpit Deptford, 18-22 Creekside, London, SE8 3DZ, UK.
Upon receipt of the goods, we will start the exchange/refund process.
If exchanging for another piece, timeframes will depend on the availability of the new piece and if it needs to be made to order. We will liaise with you directly on this.
Please allow 14 days for refunds to be processed.
PLEASE NOTE: If an item that has been purchased with free shipping is returned for refund, the shipping charge will be deducted from the purchase value. Postage costs, sales taxes or duties payable will not be refunded unless the original item was faulty.
Items exempt from both the refund and exchange policies, unless they are faulty, are: