Each piece is handmade in Emily’s London studio and many designs are made to order. Delivery times vary depending upon the item and are stated on each individual item listing. Delivery is free in the UK and jewellery is packaged in beautiful, bespoke boxes.
**Please note that there have been some changes to our International Delivery options, do see below for details.**
DELIVERY DATES FOR GIFTS
If you have a special delivery date in mind, please do contact us and we will try and prioritise your order.
ORDER PROGRESS
If you would like to check the progress of an order placed online, please email info@emilykidson.com and we will be happy to provide you with an update on your order.
PACKAGING
All our jewellery is carefully packaged in beautiful, bespoke, branded boxes along with a copy of our care guidelines. The parcel is sent in an unbranded padded envelope or box with our name and address discreetly included on the reverse.
UK ORDERS:
UK delivery is FREE and sent by Royal Mail Special Delivery as standard. This is an insured and tracked service with delivery normally guaranteed before 1pm next working day and will require a signature upon arrival.
Delivery is the responsibility of Royal Mail and we cannot take responsibility for any delays incurred while the package is in their care.
Should you like to organise alternative means of delivery or collection, please get in touch.
DELIVERY FOR SALE ITEMS
Postage is charged on sale items. Depending on the value of the order pieces are sent by either Royal Mail Tracked and Signed, or Royal Mail Special Delivery. The shipping fee is added at checkout.
INTERNATIONAL ORDERS:
*We have temporarily paused shipping to the EU and Northern Ireland due to the new General Product Safety Regulation (GPSR) that comes into effect on December 13, 2024. We apologise for any inconvenience caused and very much hope to resume shipping to these destinations again in due course. We will continue to ship to other international destinations. International orders are sent by Royal Mail International Tracked and Signed and the cost is between £15 and £25 depending on destination.
Please note:
Any import duties, sales taxes and customs charges are the sole responsibility of the customer. Paperwork detailing the contents of the parcel will accompany the package for customs purposes.
If you have any further queries regarding delivery please do get in touch.