Payment options

Payments can be made via Paypal or with a credit card. If you would rather pay by bank transfer, please place your order by email.


Packaging

All jewellery is carefully packaged in bespoke ‘Emily Kidson’ jewellery boxes and tied with ribbon. 


Delivery & Shipping Information

UK shipments are free and sent by Royal Mail Special Delivery, this is an insured, trackable, next day service. Items will require a signature on arrival. International shipments are charged at a flat rate of £10, sent by Royal Mail International Tracked and Signed For. Shipping is only charged on the first item you order. For each additional item the shipping is free. Postal addresses must be accurate and complete to guarantee delivery.


Customs Charges

International customers are responsible for any duties and/or taxes that may be imposed on the item on arrival at the destination country. I have no control over these charges.


Order Times

Please see individual product listings for delivery times. Most items are made to order, smaller items can take 2-5 working days, larger items up to 10 working days. If you require an item for a specific date please contact me before ordering to ensure that your request can be met. An email will be sent to confirm dispatch along with a tracking number to allow you to check on your item's progress.


Returns Policy

You have 14 days to return or exchange goods for any reason. You are responsible for the safe return of items.

The item is your responsibility until it reaches me. I recommend that you send the parcel using a delivery service that insures you for the value of the goods. I cannot be held responsible for returns that are lost in transit. The cost of returning the item is your responsibility.

Your original postage costs will not be refunded unless the item you received was sent in error or is faulty. Any sales tax or duties payable on orders outside of the EU will also not be refunded.

Products must be returned and carefully repackaged in their original packing. I will then refund the cost of the goods, but not the original delivery charge.

To arrange a return or exchange please email info@emilykidson.com quoting your name, address, details of the product, the reason for return and whether you require a refund or replacement. Any item(s) being returned must be returned in their original Emily Kidson packaging.

Purchases exempt from both the returns policies, unless they are structurally faulty are: 
- Bespoke pieces 
- Customised pieces (pieces that have been altered from their original design shown online.) 
- Sale items 


Privacy Policy

Your security is of great importance to me and your information will never be passed to any third party. Financial information is used only to charge you for the items you are purchasing. Payments are made using the secure transaction services of Paypal, this service is completely independent of me and your credit card details are not divulged to me at any time.


Website Images

Due to the nature of different screen resolutions I am unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Images are not to scale so please refer to the dimensions given for each piece.


Website Content

The content of this website is copyright © Emily Kidson. This includes any text, images or graphics which are used on the website. All jewellery designs featured on this website are the property of Emily Kidson.